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When will you start shipping internationally?We are currently working on shipping to regions in Europe and Asia soon! We will keep you updated once everything is finalized. Shipping to Canada is currently is available!
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Can I cancel my order?Within 2 hours of ordering, you can click on the cancel my order button on your order page. For orders after that please contact us with your order number so we can help you!
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How long does it take to receive orders?Give us about 4-5 business days from the shipped date. In the mean time, you can track your shipment with the tracking number on your e-mail or order page.
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How will I get my payment back for my returns?We will make a refund back to the orginal form of payment that we received. It wll take at most 7 days to appear on your records.
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Are all shippings free?All U.S. orders qualify for free shipping. Returns, however, require a separate paid labels.
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I forgot my password, what do I do? "You can reset your password by clicking on the find my password link. If you have trouble during this process, contact us through chat, phone, or e-mail so one of our agents can help you out!
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How do I register and create a new account?The steps to signing up a new account is really easy. We just need your name, e-mail address, and a password of your own. The step by step link on the log-in page will guide you through it. Welcome and thanks for joining sae!
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How do I view my order?You can view your order on your order history page or through the confirmation e-mail you received from us! A unique tracking code will also appear on both pages.
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My card is having an error during the checkout process.If you receive an error message related to credit card authorization failure, first check your billing address or any type of typos regarding your credit card information entered. Try resubmitting the CVV code on the back along with the expiration date. If all else fails, please contact us and we will help you out with the process
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When will you restock items sold out?For items that discontinued we won't be restocking items. However, if more stocks are coming you will be notfied from us by clicking on the e-mail me button when available.
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